Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“I never have been treated so special in a doctor office, this is a group of the most beautiful doctor and Nurse’s I ever meet. Thank You All For The Special Care You All Shown For My Care! May God Bless Each And Every One Of You! “
“I was very nervous as this was my first Colonoscopy. The entire process from the beginning to the end went very well. Katie was so helpful and patient answering all my calls and questions pertaining to the preparation for the procedure. On the day of the procedure the nurses made me feel comfortable and explained everything to me in detail . Dr. Postic was very assuring and answered all my questions and any concerns I had. I appreciate his patience and taking the time to talk with me before and after the procedure. I also appreciated the follow-up phone call.”
“Great staff. Everything was explained and everyone was super nice and seem to really care about my well being. Thank you all for taking care of me and making my procedure as comfortable as possible.”
“Experience was very excellent with 10 thumbs up!”
“Staff very knowledgeable and caring. Answered questions and made sure you were comfortable.”
“I always have a great experiences at this clinic, the ladies at the desk were very friendly and informative. They help relax me.”
“Everything was done very professionally and I had no concerns for the quality of care that I received.”
“This facility has very friendly staff who are always most attentive to every patient’s comfort and needs. “
“All employees were extremely helpful and made my procedure comfortable and worry free.”
“My experience was excellent. The front office staff were warm, helpful and engaging. The procedure was uneventful. Dr. Lowman was outstanding.”
“Although the colonoscopy procedure is a dreaded one, this particular center did as much as could possibly be done to prepare me for what to expect and be kind to me. Dr. Georges Postic is the nicest man and excellent doctor!”
“I have been using this facility for a long time. Have always been treated with respect and kindness – exceptional physicians and staff. Thank you.”
“The facility and everyone that works there enjoy their jobs and it comes across with the way they treat the patients.”